Neha Shashidhara Guli

Leads enterprise modernization programs across OT/IT platforms, portfolio governance, and cross-functional delivery for critical utility operations.

• Drove Agile program & portfolio delivery across FAN, ADMS, and SCADA modernization initiatives by establishing sprint ceremonies, backlog refinement, and iterative release cycles, improving delivery velocity and cross-team alignment.
• Strategically led a 50+ person Agile organization, orchestrating cross-functional teams to deliver five concurrent OT/IT modernization workstreams with enhanced delivery cadence and strategic alignment.
• Directed overall budget of $22.3M procurement lifecycle across cross-functional utility programs utilizing SAP MM/Ariba to optimize vendor delivery and supply chain velocity.
• Automated risk reporting frameworks via generative AI tools, cutting manual portfolio tracking effort by 30% for executive stakeholders.
• Governed portfolio financial structures and asset capitalization within SAP PM/MM/FI/CO modules.
• Tracked AJE entries and refreshed biweekly Actual vs Forecast reports using SAP AO; validated financial accuracy with PMs and PMOs.
• Maintained audit-ready financial documentation and led a P&L-driven SAP–Planisware integration to improve capital project visibility, cost control, and asset accounting accuracy.
• Built project workflows using MS Project for scope & planning, cost forecasting, risk tracking, and governance reporting.
• Streamlined portfolio processes, ensured regulatory compliance for FAN installations, and enhanced data quality to deliver audit-ready, high-visibility programs.
• Orchestrated development of a Power BI–based data management tool, collaborating with data scientists and analysts to embed AI-driven analytics and consolidate gateway and mesh-correction work across the IGP FAN portfolio.

Led ServiceNow ITSM implementation activities, aligning ITSM processes to ITIL practices and enabling enterprise incident/change/service operations.

• Led ServiceNow ITSM requirements gathering across Incident, Problem, Change, Request, and Knowledge modules, documenting user stories and acceptance criteria in Jira.
• Redesigned ITIL-aligned workflows by defining future-state ServiceNow processes, SLAs, automation rules, and approval paths.
• Reviewed architecture diagrams and validated data flows to ensure alignment between ITSM modules, CMDB structures, and integrations.
• Validated ServiceNow configuration including forms, fields, business rules, UI policies, service catalog items, and CMDB structures.
• Drove UAT and release readiness by creating test plans, coordinating testers, validating defects, and confirming acceptance criteria were met.
• Ensured CMDB/data readiness through CI attribute mapping, data cleansing, and relationship validation.
• Led change management and training by delivering SOPs, knowledge articles, demos, and post-go-live support to drive adoption.

Delivered business process documentation and analytics support to improve operational visibility and decision-making.

• Created business process specifications using Jira and UML diagrams in Visio.
• Developed Power BI dashboards, KPIs, and predictive trend analyses using DAX, Power Query, OLAP cubes, and VBA.
• Performed SQL-based data extraction and transformation and used advanced Excel for data cleaning.

Built cross-functional analytics solutions and recurring reporting frameworks that supported customer and product teams.

• Built dashboards for Customer Success, Product, Engineering, and Marketing teams.
• Performed web scraping using Python (scrapy, selenium) and SQL-based data manipulation.
• Defined customer success KPIs and delivered recurring analytics reports.

Supported students and faculty through tutoring, mentoring, and applied analytics research in the Information Systems department.

• Mentored undergraduate students on SQL, business intelligence, and data analytics projects.
• Collaborated with faculty on research related to machine learning in higher education.
• Tutored students in SQL, Java, and systems design within the Information Systems department.

Contributed to global reference data and trading platform systems, bridging business needs with robust software delivery.

• Supported global investment banking and capital markets by developing and maintaining reference data distribution systems for trading, risk, and regulatory platforms.
• Implemented XML/XSL transformations in TIBCO BW and Java services to standardize instrument and counterparty data for front-office and middle-office consumption.
• Managed Agile ceremonies, sprint planning, and Kanban boards; collaborated with business SMEs to capture functional requirements and translate into development and test artifacts.
• Used JIRA for requirements and HP ALM for defect/test management; contributed to CI/CD using SVN, Maven, Jenkins, and Tomcat.